How We Check Your Device
Our Device Inspection Process
Every device sold, traded in, or bought pre-owned from ReDevice goes through our device inspection. Here's exactly what we check and why.
Get WhatsApp Quotation
The buyback journey
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01
Customer sends details
You share your model, storage and condition on WhatsApp for an estimated quote.
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02
Customer walks in or couriers device
Bring your device to our Amanjaya, Sungai Petani store or our Taman Dagang, Ampang store, or send it by courier.
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03
Physical / function check
We check the device against the categories below.
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04
Account / lock / ownership check
We verify lock status and ownership before proceeding.
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05
Final offer explained
We explain the final offer and what affected it.
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06
Customer accepts or declines
There's no obligation. You can walk away after inspection.
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07
Payment after acceptance
Payment follows once you accept: in cash, or by instant DuitNow or bank transfer.
What we check
Screen & touch
- Cracks
- Chips
- Scratches
- Dead pixels
- Discoloration
- Burn-in / green line
- Touch response
- Display features where relevant
Body
- Dents
- Frame bends
- Back glass
- Housing wear
- Water indicators where accessible
Biometrics
- Face ID
- Touch ID
- Fingerprint sensor
- Facial unlock where applicable
Camera
- Front
- Rear
- Lenses
- Autofocus
- Stabilization where testable
- Flash
Audio
- Earpiece
- Loudspeaker
- Microphones
Controls
- Power
- Volume
- Mute / action button
- Home button
- Other physical controls
Connectivity
- Wi-Fi
- Bluetooth
- Cellular / SIM where appropriate
Charging
- Charging port
- Wireless charging where applicable
- Cable connection
Battery
- Battery health / cycles where exposed
- Abnormal shutdown
- Swelling
- Service warnings
Sensors
- Proximity
- Rotation
- Other easily verifiable device sensors
Software / lock
- Find My
- Activation Lock
- Google FRP
- Account sign-out
- MDM
- Telco lock where relevant
Parts / history
- Original vs replacement display
- Replacement battery
- Repair warnings
- Third-party components where detectable
Ownership
- Seller verification as required
- Serial / IMEI sanity checks
- Obvious ownership concerns
We don't claim forensic-level capabilities beyond what's listed here. If a fault isn't detectable through this process, it may only surface after purchase.
Common questions
We check the categories listed above using practical, verifiable methods. See the full checklist.
We'll let you know at the store. It depends on the device and current volume.
Our process covers what's practically verifiable. We don't claim forensic-level capabilities beyond that.
Real customers
Happy customers at ReDevice
Real ReDevice customers, photographed in our stores. No stock photos.
Ready to sell your device?
Send your device details by WhatsApp and receive an estimated quotation, no obligation. Walk in at our Sungai Petani, Ampang or Wangsa Maju store, or ask about courier buyback.
How you get paid
- Cash
- Instant DuitNow
- Bank transfer