Frequently Asked Questions

Ask us on WhatsApp: stock changes frequently.

Yes, every device goes through our inspection process before listing.

Ask us on WhatsApp about the specific device: terms depend on the individual unit.

Yes, see our courier buyback policy.

Securely, using a tracked courier. We'll advise on this when you contact us on WhatsApp.

We inspect it the same way as an in-store device, then give you a final offer.

Contact us on WhatsApp before shipping. We'll confirm the current return procedure.

No, the device must be signed out of Find My / iCloud first.

The device must be signed out of the Google account before sale.

Handled case-by-case. Confirm your specific device on WhatsApp.

The device must be released from MDM before sale.

No. We verify ownership before completing any purchase.

As soon as you accept the final inspected offer. In store you can take cash at the counter or an instant DuitNow or bank transfer; courier sales are paid by DuitNow or bank transfer.

Cash, instant DuitNow transfer and bank transfer. Tell us which you prefer when you accept the offer.

Screens, batteries, back glass, cameras, charging ports, speakers/microphones and buttons. Ask about board-level faults.

It depends on the model and part. WhatsApp your device for a quotation.

iPhone, Samsung, most major Android brands, iPads/tablets, MacBooks/laptops, Apple Watch, AirPods, cameras and gaming consoles.

Send your model, storage and condition on WhatsApp for an estimated quote.

No, it's an estimate. The final offer follows physical inspection.

Based on model, condition, battery health, screen/camera function, lock status and included accessories.

Yes, there's no obligation to accept.

Not required, but including accessories may improve your offer.

They can: original chargers, cables and boxes are considered during inspection.

Yes, see our broken iPhone and damaged Samsung pages for specifics.

Yes, battery health is factored into your offer rather than disqualifying the device.

ReDevice has three stores: 2G, Jalan Melati 1, Amanjaya, 08000 Sungai Petani, Kedah; 6-1, Jalan Dagang 1/1A, Taman Dagang, 68000 Ampang, Selangor; and 5-1, Jalan Metro Wangsa, Seksyen 2, Wangsa Maju, 53300 Kuala Lumpur.

Saturday – Thursday: 10:00 AM – 7:00 PM. Friday: Closed.

Yes, trade your device in and top up the difference toward a higher-spec pre-owned device.

Ask us on WhatsApp about receiving the difference if your trade-in value is higher.

The same way as a straight sale: model, condition, battery health and lock status, confirmed after inspection.