Where the store is
ReDevice Sungai Petani is at 2G, Jalan Melati 1, Amanjaya, 08000 Sungai Petani, Kedah, in the Amanjaya township north of Sungai Petani town centre. The easiest way to find it is to search for ReDevice in Google Maps or Waze. ReDevice has been in the mobile-device trade since 2017. Besides buyback, the store handles trade-in toward a pre-owned device, pre-owned device sales and repairs, so you can sort out more than one thing in the same visit, such as selling an old phone and asking about a replacement.
Opening hours: remember Friday
The store is open Saturday to Thursday from 10:00 AM to 7:00 PM, and closed on Friday. If Friday is your usual day off, plan your visit for the weekend or another weekday instead. It helps to send your device details on WhatsApp to 013-407 0085 before you set out, so you already have an estimate and can decide whether the trip is worth making. Messaging ahead also lets you ask about anything unusual first, such as a phone that no longer powers on or a device you're not sure is fully signed out of its accounts.
Walking in from Sungai Petani and nearby towns
For sellers in Sungai Petani itself, Amanjaya, Bandar Laguna Merbok, Bedong, Tikam Batu or Gurun, a walk-in is usually the simplest option. You bring the phone, it's inspected in front of you, and you hear the final offer in person, with an explanation of what affected it. The inspection covers the screen, body, biometrics, cameras, battery, charging, connectivity and lock and account status, and ownership is checked as required. You then accept or decline with no obligation, and payment follows once you accept. If you're also buying, you can trade the phone in toward a pre-owned device instead.
Coming from Kulim or Alor Setar
Kulim and Alor Setar are further away, so the right choice depends on your plans. If you're already coming to Sungai Petani for work, family or shopping, bringing the phone along makes a walk-in easy, and you get to see the inspection for yourself. If the sale would be the only reason for the trip, courier buyback may be simpler: you get an estimate on WhatsApp first, send the phone with a tracked courier, and receive the final offer after it has been inspected. Either way, the inspection, the explanation of the offer and your freedom to decline are the same.
Sending it by courier instead
Courier buyback works from anywhere in Malaysia, including every part of Kedah. Start on WhatsApp for an estimate and confirm your device details before shipping anything. Ask about the return procedure and any shipping or return costs before you send the phone, so you know what happens if you decline. Pack it securely, use a reputable courier with tracking, and keep the tracking number until the transaction is complete. On arrival, the phone is inspected the same way as in-store. If its condition differs from your description, the final offer may differ from the estimate, and you can still accept or decline.
Listing it yourself on a marketplace
Selling on Mudah.my or Carousell lets you set your own asking price, and some sellers are happy to go that route. The trade-offs are real, though. Expect questions, haggling and buyers who don't turn up. You'll need to meet strangers, ideally in a busy public place, and watch for scams such as fake payment screenshots. Some buyers want to test the phone at length or come back later with complaints. You're also still responsible for signing out of your accounts and resetting the phone. If you have the time and patience, it can work well; if not, selling to a store involves far less back-and-forth.
What to prepare and bring
Before you visit, back up your photos, contacts and chats. On an iPhone, turn off Find My and sign out of iCloud; on Android, remove your Google account and any brand account such as a Samsung or Xiaomi account. Then factory reset the phone. If you're unsure how, ask on WhatsApp or ask for guidance in store. Remove your SIM card and any microSD card, and remove or transfer an eSIM. Bring the phone itself; the original box, charger and cables aren't required, but they may modestly help the offer. Be ready for ownership verification, and ask on WhatsApp beforehand if you're not sure what's needed.
Trading in if you're upgrading
If you're replacing the phone anyway, a trade-in may suit you better than a straight sale. The old phone goes through exactly the same inspection, but instead of a payout, its value is applied toward a pre-owned device from ReDevice. If the device you want costs more, you top up the difference; if your trade-in is worth more, ask on WhatsApp about receiving the difference. Pre-owned stock changes often, so ask what's available before you visit, and check the warranty terms for the specific unit you're interested in, since they depend on the device.
Damaged, older or locked phones
A cracked screen, a weak battery or another fault doesn't rule out a sale; it lowers the offer, and the explanation of the final offer tells you what affected it. Phones that no longer power on are assessed case by case, so describe the problem on WhatsApp first. Telco-locked phones are also handled case by case. What can't be bought is a phone still under iCloud Activation Lock or Google Factory Reset Protection, a company device that hasn't been released from MDM, or any device with uncertain ownership. Sorting out your accounts before you leave home saves a wasted trip.